Browser: Google Chrome

BookingBuilder uses an Extension to open and interact with web pages in Google Chrome. Sometimes security settings or programs will block it, at least at first. 

Turn on the Extension

1. In Chrome, click the 'hamburger' menu (3 dots) on the upper right.
   
   
2. Click Extensions.
   
   
   
   then Manage Extensions.
   
   
   
   
3. or you can paste chrome://extensions/ into Chrome's address bar.
   
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4. If BB's extension is turned off, the switch will be grey- click on it to turn it on, and it will turn blue.
   
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5. If BB's extension is turned on, the switch will be blue- click on it to turn it off so it turns grey, then click again to turn it blue.
   
   
6. Test to see if it worked by using BB to open a supplier site you normally use in Chrome.
   
   

Re-add the extension

If turning it on and off didn't help, we can try removing and re-adding it.

1. In the Extensions area of Chrome, find BookingBuilder and click the Remove button, then confirm with Remove again.
   
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2. Go to the Chrome Store location to get the extension: https://chrome.google.com/webstore/detail/bookingbuilder-browser-ex/ffhppljceolofjlminnljjloblcokong
   
3. Click the Add to Chrome button.
   
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4. Click Add Extension.
   
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5. Close the popup that says it has been added.
   
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6. Test to see if it worked by using BB to open a supplier site you normally use in Chrome.

Register the extension

This one is a bit advanced, so feel free to skip it and call BookingBuilder Support- otherwise:

1. Close Chrome
   
   
2. Right click the BB icon and choose Exit
   
   
3. Open a CMD window- it is quickest to search for CMD in Windows. Click the result that is a black box
   
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4. Adjust this text to match the Windows username- here it is set for a user who's Windows logon is Alice. If yours is BobSmith, change it to say BobSmith:
   
   "C:\Users\Alice\AppData\Local\BookingBuilder\bin\LMGoogleChromeHost.exe" /install
   
   
5. Paste that text into the CMD window (if it doesn't go to the next line, hit the Enter key).