Please try these steps to get your BookingBuilder working. Because they require administrative permissions on the system, you might need help from IT or someone else with that level of access.
- Find the BB icon near your computer's clock- you might have to click the little up arrow to the left to show your hidden icons. It will be a BB, which might be green, yellow, or red, or it may even be entirely missing. If you do see it, right click the BB icon and choose Exit, but otherwise just go to the next step.
- We need to check for some BookingBuilder processes, and shut them down in case they are still running. Turn on your Task Manager- if you right click the bar at the bottom it will be a menu item, or you can press the keys CTRL + ALT + DEL at the same time, and choose it from the lock screen that pops up.
- You should see a Processes tab- if not, click 'More Details' down at the bottom.
-
Scroll down and see if you can find each of the processes listed below. Most of them might already be gone There might be more than one list, so go all the way to the bottom- you can click the Name column header to make it sort alphabetically.
Once you do find one, click it to highlight it, then use the End Task button on the lower right. Depending on what version of Windows you have, it might be labeled End Process instead, but it does the same thing.
The processes to close are:
BBDesktop
BBShutdownmonitorGDSIamadeusexe
LMGoogleChromeHost
LMGDSInt
LMGDSFnc - Close any open GDS such as Amadeus, Apollo, Galileo, Sabre, Smartpoint, or Worldspan.
- Close open web browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Microsoft Internet Explorer.
- Navigate to the folder C:\Program Files (x86)\BookingBuilder.
- Find lmreg and right click on it, then choose Run as Administrator or More, then Run as Administrator. You might see a black window pop up on the screen- it should go away on its own.
- Do the same with lmregasm.
- Now do that with repairinstallation . That one will probably pop up a BookingBuilder install screen- click on through it.
- Start BookingBuilder and see if this helped.
Comments
0 comments
Please sign in to leave a comment.