Stuck on Restoring Data

If your BookingBuilder won't finish starting, and gets stuck on the Restoring Data message, this is what to do.

​

1. Close any open GDS programs (Amadeus, Smartpoint/TP+, Sabre, Worldspan).
    
2. Open Task Manager by right clicking an empty space on the Task Bar and choosing Task Manager, or press the CTRL, ALT, and Delete keys at the same time, and pick it out from there. 
   
   
    
3. On the Processes tab of Task Manager, search for ' book '. That will bring up BookingBuilder's processes at the bottom (it might bring others up too).  BookingBuilder's are BBDesktop, BookingBuilder Browser, and LMGoogleChromeHost. Click on each and click End task, or right click them and choose End Task. 
   
   
   ​ 

4. Open a file folder / Windows Explorer folder. 

   
    

5. In the address bar at the top, put in %appdata% then hit Enter.

   
   
    

6. You will be in AppData\Roaming. Open the BookingBuilder folder.
    
7. Open the Data folder.
    
8. Delete BB Updater.
   
   
    
9. In the address bar at the top, put in %localappdata% and hit Enter.
   
   
    
   1. You will be in AppData\Local. Open the BookingBuilder folder.
       
   2. Delete all of the folders in there- if you press CTRL and A at the same time, it will select them all. If Bin warns you it can't delete things, fill in the 'do this for all' checkbox and click Skip.
      
      
       
   3. Open the Bin folder. Use CTRL and A again and delete everything. Skip again. There might be some files left, but that's OK.
      ​
   4. Start BookingBuilder from the Windows start menu.  
       
   5. When it says "prompts have been loaded", right click the BB icon near the clock and choose Update Settings.  BookingBuilder will restart after that, and it should be ready to go then.